What's the most important friction in deploying Robotic Process Automation (RPA) in your company?

LeadershipApplications & Platforms

Cost of RPA products24%

Lack of developers who can code RPA applications43%

Amount of customization needed to automate business processes26%

Lack of RPA code maintenance resources4%

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BI & Analytics Manager in Energy and Utilitiesa month ago

I would add the business process design/discovery. 

Founder in Finance (non-banking)a year ago

I find the current result surprising given the ample range of RPA solutions that are low code/no code. Perhaps it’s the integrations with legacy systems as part of the RPA workflow that requires the most custom code.

Director of Systems Operations in Healthcare and Biotech2 years ago

One issue I've encountered with RPA is the ROI, as others have mentioned. To recover true ROI requires not only a financial investment from organizations but also a mindset shift, that some leaders aren't prepared for. 

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Director of Engineering in Finance (non-banking)2 years ago

RPA only makes sense in legacy UI. For modern apps, with modern interfaces RPA data integration using your choice or programming language or integration framework has more value.

Global Vice President of Sales in Software4 years ago

Not surprising to see COST as the #1 factor - this is the primary blocker for MOST Tools when doing an ROI needs analysis. This survey might have been more valuable if it asked the same question but said "what is the next highest factor beyond pricing..."

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What's the most important friction in deploying Robotic Process Automation (RPA) in your company? | Gartner Peer Community