When communicating with non-technical leadership at your organization, which metrics do you find most effective in demonstrating IT’s business value?

KPIs, Metrics & Reporting Internal CXO Relationships

Cost savings14%

Revenue growth40%

Improved productivity26%

Better customer experience13%

Reduced risk4%

Something else - please share in comments3%

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VP of Digital Technology6 months ago

All of the above plus using the strategic service portfolio approach from Gartner to determine what services the business consumes and whether those services meet customer expectations in terms of cost, quality, and improved business outcome.

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no title6 months ago

Dalen -<br>Mostly agree. I believe all of them except I struggle with 'Revenue Growth'. By doing the others, we indirectly enable it, but as for direct impact, to date I have not came up with clear, believable way to show. Open to suggestions? <br>Fostering the relationship between IT and the rest of the company is something we try to improve every day. We strive for partnership and trust. Doing our part with high quality and low cost goes a long way.

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Do you track/measure employee happiness?

Yes, regularly55%

Yes, but not regularly38%

No5%

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How has economic uncertainty changed the way you present technology investments to the C-suite and board? What messaging resonates now vs. last year?

As a CIO, how do you effectively communicate the business value of IT spending to your C-level peers? (Select those you do most consistently)

Emphasize the impact on key business objectives37%

Use real-life examples to show alignment with the organization's mission59%

Highlight contributions to revenue generation or cost savings52%

Employ KPIs and dashboards for visual representation30%

Align discussions with strategic priorities and goals32%

Focus on competitive advantages gained through IT investments22%

Share success stories and case studies from other organizations14%

Other (please specify)2%