When communicating with non-technical leadership at your organization, which metrics do you find most effective in demonstrating IT’s business value?

Internal CXO Relationships KPIs, Metrics & Reporting

Cost savings14%

Revenue growth40%

Improved productivity26%

Better customer experience13%

Reduced risk4%

Something else - please share in comments3%

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VP of Digital Technology5 months ago

All of the above plus using the strategic service portfolio approach from Gartner to determine what services the business consumes and whether those services meet customer expectations in terms of cost, quality, and improved business outcome.

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no title5 months ago

Dalen -<br>Mostly agree. I believe all of them except I struggle with 'Revenue Growth'. By doing the others, we indirectly enable it, but as for direct impact, to date I have not came up with clear, believable way to show. Open to suggestions? <br>Fostering the relationship between IT and the rest of the company is something we try to improve every day. We strive for partnership and trust. Doing our part with high quality and low cost goes a long way.

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When selecting metrics and KPIs to share with the business, what are you more concerned with?

Building confidence in IT’s value40%

Influencing decision making of the business47%

Both equally12%