When considering digital accessibility, what KPIs have emerged as "game-changers" in measuring genuine inclusion?

End-User Services & CollaborationProcess Management

User experience metrics8%

Revenue/conversion impact66%

Technical compliance8%

Brand growth75%

Market growth

Cost/resource efficiency

Something else (comment below)

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Chief Executive Officer in Banking20 days ago

You can contact me if you want our expertise in a commercial deal; I am afraid I can't provide much information freely.

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What departments are exempt from cost-optimization measures at your org?

Customer service13%

Executive management23%

Finance and accounting13%

HR17%

IT27%

Legal and compliance7%

Operations20%

Product development7%

Research and development13%

Sales and marketing3%

Other3%

None are exempt33%

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What does the structure of your digital commerce team look like today?

Fully-integrated, cross-functional product teams25%

Centralized digital commerce center of excellence45%

Decentralized model w/ local capabilities20%

Hybrid model balancing centralization and local execution 10%

Something else (comment below)

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How do you ensure consistency in messaging across all of your brand’s digital channels and deliver a true omnichannel experience?

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