The cost of a technology outage (for whatever reason) can be significant and should be factored in to any investment decisions. Does your business measure the cost of an outage?

We measure the impact on revenue21%

We measure the cost to recover55%

We measure both the impact on revenue and the cost to recover15%

We do not measure this7%

809 PARTICIPANTS
3.5k viewscircle icon4 Upvotescircle icon1 Comment
Sort by:
CEO in Software4 years ago

We measure the cost to customer satisfaction and trust.

Lightbulb on2

Content you might like

How are you securing WeChat? WeChat is a must-have communication tool in China. Our customers want to exchange confidential data using WeChat. I would welcome any legal and technical analyses of WeChat use in B2B context.

Read More Comments

Is Canada's proposed federal bill C-27 (AKA Consumer Privacy Protection Act) taking a step in the wrong direction?

I am not familiar with this bill23%

Yes60%

No10%

Not sure5%

View Results

As you optimize your payments in 2022, which will be your primary goal?

To drive growth46%

To elevate the customer experience47%

To improve your ROI6%

View Results

What cost optimization strategies have proven most effective for your IT organization in the current economic climate? Are there approaches you've tried that didn't deliver the expected value?

Read More Comments

When you need visibility into your team's work, how do you stay informed without micromanaging? 

Read More Comments