The cost of a technology outage (for whatever reason) can be significant and should be factored in to any investment decisions. Does your business measure the cost of an outage?
We measure the impact on revenue19%
We measure the cost to recover50%
We measure both the impact on revenue and the cost to recover19%
We do not measure this11%
860 PARTICIPANTS
CEO in Software, 11 - 50 employees
We measure the cost to customer satisfaction and trust.Content you might like
Lack of IT talent27%
Costs44%
Security issues15%
Lack of Leadership buy-in5%
Other more pressing priorities7%
704 PARTICIPANTS
Less than 1%9%
1 - 3%49%
3 - 5%24%
5 - 7%7%
More than 7%11%
227 PARTICIPANTS