The cost of a technology outage (for whatever reason) can be significant and should be factored in to any investment decisions. Does your business measure the cost of an outage?

We measure the impact on revenue18%

We measure the cost to recover57%

We measure both the impact on revenue and the cost to recover16%

We do not measure this8%

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CEO in Software4 years ago

We measure the cost to customer satisfaction and trust.

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