Does your department currently use OKRs (objectives and key results)?

IT Strategy & RoadmapPortfolio, Program & Project Management

Yes56%

No34%

No, but some teams within our department do7%

What's an OKR?3%

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What are the most important best practices to follow when evaluating and implementing an ITSM solution, especially one with AI capabilities? What sorts of challenges should organizations prepare for?

What's the single biggest challenge IT leaders face today?

Attracting and retaining talent15%

Financial management during economic headwinds35%

Cybersecurity23%

Digital business acceleration16%

Emerging technology adoption5%

Technical debt4%

Other (comment below)

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Can anyone share their experience with BMC Helix ITSM? How does it compare to other ITSM solutions in terms of functionality, cost or scalability?

How many hours on average does your team spend on compliance and reporting each week?

Less than 5 hours27%

5-10 hours39%

11-15 hours21%

16-20 hours8%

21-25 hours1%

More than 25 hours3%

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Currently in our Enterprise Architecture tool and repository, we have a Business Capability Model (BCM) and a Technology Capability Model (TCM). Enabling Applications (e.g., SAP, Salesforce etc.) are mapped to the BCM, and enabling technologies (e.g., API gateway) are mapped to the TCM. However, some capabilities like Data Management are common to both models and we are trying to figure out best way to represent that.

How have you organized your capability model? Is it a single model containing business and technical capabilities or two separate models? If later, how are you organizing common capabilities like Data Management?

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