What do automation goals look like inside your organization?

We have business-aligned automation goals18%

We have I&O-aligned automation goals37%

We have a mix of business and I&O goals38%

We don't have formal goals4%

Other

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3 years ago

Lack of skills is a big gap

3 years ago

Difficult to get senior leadership and team members to see the value of automating repeated tasks and tasks that have high human error.  Not sure how to sell it other than less errors and eventual time savings.

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Has your organization created an AgentOps team?

Yes17%

We’re currently creating an AgentOps team43%

No, but we plan to over the next year17%

No, and we don’t plan to20%

Other/not applicable3%

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How do you encourage a peer who hasn’t been able to land a job due to ageism?

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I am looking for feedback and thoughts from others on whether you have considered or made the move to a Teams-based AI helpdesk chatbot with the goal of giving self-serve capability to end users to resolve simple issues or get access to resources.  What platforms and solutions have any of you had experience and success with? If anyone has implemented something with even more advanced capabilities I would be curious to hear, up to what complexity level these bots are able to service. Any of these solutions that also incorporate CoPilot chat integration I would be very curious to hear about. Thanks for any inputs!

Does cyber warfare require a new set of international laws, or are the laws in the Tallinn Manual sufficient?

New laws should be written for cyber warfare36%

Laws in the Tallinn Manual are sufficient45%

Unsure17%

Other (please share below)1%

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Curious how people are dealing with fraud, and specifically tech support scams, in their organisation. Our service desk have a protocol (using personal questions and answers or escalation to a manager) when validating staff requesting password resets. This wouldn't be scalable to our wider population.  I've heard of one tech firm implementing something simple like 2 random words generated on an internally hosted website every, say, 60s that can be used as a challenge & response. Does anyone have any other smart, easy to use, bits of tech that I should consider as part of a wider on-going education and awareness campaign?  I'm assuming this is a hot topic for many of you, given the recent Quick Assist social engineering ransomware attacks.