What has been your experience with digital transformation regarding engagement and success? More specifically, has the bigger pushback/challenges been External (such as with your customers) or internal (such as points of workflow friction, customer facing teams)?

Talent Management & Performance Personal Development

External (i.e. Customers, patients)69%

Internal (i.e. workflows, customer facing)30%

374 PARTICIPANTS

4.6k views1 Upvote1 Comment

Sort by:

Director in Manufacturing3 years ago

We frequently had subtle pushback from internal users as they new the code words “Transformation improving efficiency “ meant it was likely there would be layoffs/ redundancy

The project communication needs to have clear career future components

Content you might like

How do you encourage a peer who hasn’t been able to land a job due to ageism?

Which talent issues pose the greatest risk to executing your strategy? Attracting specialized skills, retaining top performers, building AI capabilities at scale, or succession planning for critical roles? Or something else?

What trade-offs are you making, if any, between innovation investments and operational efficiency? How do you make the case for strategic investments when many are focused on cost containment?

What UX elements of AI-driven web messaging do you find most useful for customer service use cases?

GIFs9%

Option buttons30%

Carousels & swiping16%

Videos17%

Images12%

Maps6%

Text5%

Date & time pickers1%

List pickers1%

View Results

Where are you focusing on new GenAI capabilities for data and analytics? Who will they serve?

Analytics developers13%

Business analysts38%

Business consumers35%

Data analysts39%

Data engineers25%

Data scientists27%

Data stewards11%

Database administrators (DBAs)5%

Integration architects5%

ML and AI engineers15%

Elsewhere8%

Nowhere, we aren't adding new GenAI capabilities1%