What has been your experience with digital transformation regarding engagement and success? More specifically, has the bigger pushback/challenges been External (such as with your customers) or internal (such as points of workflow friction, customer facing teams)?

Customer Relationship Management (CRM)Human Resources (HRIS)Mobile +14 more

External (i.e. Customers, patients)59%

Internal (i.e. workflows, customer facing)40%

268 PARTICIPANTS

2.3k views1 Upvote1 Comment

Director in Manufacturing, 1,001 - 5,000 employees

We frequently had subtle pushback from internal users as they new the code words “Transformation improving efficiency “ meant it was likely there would be layoffs/ redundancy

The project communication needs to have clear career future components

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Do you plan to invest (or increase your investments) in collaborative robots this year in response to the ongoing labor shortage?

Robotic Process Automation (RPA)

Yes66%

No33%

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If you had a magic wand - what's the #1 daily business challenge you'd eliminate?

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CTO in Software, 201 - 500 employees

Without a doubt - Technical Debt! It's a ball and chain that creates an ever increasing drag on any organization, stifles innovation, and prevents transformation.

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