Which of the following is the main benefit of working with a single technical point of contact for your support needs?

Increases uptime13%

Addresses security issues more quickly50%

Provides proactive strategic support18%

Improves our delivery of a better customer experience14%

Saves time3%

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IT Manager in Construction2 years ago

None of these points.
Your single point of contact has and keeps the historical knowledge of your core systems.

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Which of the following is the main benefit of working with a single technical point of contact for your support needs? | Gartner Peer Community