Has GenAI changed your software developers’ output?

EngineeringMachine Learning (ML)

Yes, they produce more work now19%

Yes, they produce less59%

No, their output is the same11%

Don’t know8%

Not using GenAI for software development1%

83 PARTICIPANTS
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Do you think AI technology will take away jobs?

Yes51%

No (instead creates opportunities)39%

Neutral10%

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Why is your organization currently not utilizing AI in your contact center?

We are currently using AI in our contact center18%

Our data is not easily/fully accessible between departments42%

We use conversational AI for web chats, but not for telephony20%

We just can't justify the investment16%

Other (please comment)1%

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What’s the best way to deal with skepticism from your software staff about an upcoming major change in their development process?

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