Digital transformation isn’t just about new tools, it’s about changing how teams work. Key lessons I’ve observed: 1. Start with process bottlenecks, not technology 2. Empower cross-functional teams 3. Measure outcomes, not outputs   What has been the most surprising lesson your teams have learned during a transformation?

Everyone organization is fooling everyone with fake data to impress. I am agree with first 2 points but not with 3rd. There is no mechanism where seniors can verify data. We should be very open with data. I know this is debatable. :)

Big learning was that IT doesn’t understand the business needs, even though we think we do.

Start with an army of the willing - look for people that are ready to change. Otherwise it’s all an uphill battle.

A lot of teams get lost chasing shiny tools without addressing real frictions. In most cases people aren't clear on the why of the transformation, and the rush of adopting methodologies/tools, just increases confusion and resistance to change

I agree that mindset and trust are critical.
Another lesson we’ve seen in the health sector in Oman is that adoption requires continuous reinforcement even after go-live. Without it, usage quickly drops. We also learned that one size doesn’t fit all. Tailoring the change approach to different regions and roles makes a big difference in sustaining transformation.