Digital transformation isn’t just about new tools, it’s about changing how teams work. Key lessons I’ve observed: 1. Start with process bottlenecks, not technology 2. Empower cross-functional teams 3. Measure outcomes, not outputs What has been the most surprising lesson your teams have learned during a transformation?
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Two key lessons from my side:
1) you need to have a believer in the transformation that you are doing. In the case of digital transformation this has been a hacker mindset on solving problems, solving them efficiently (leveraging AI) and being able to communicate/contaminate those around.
2) with the believer in hand, provide the space and time for frequent get togethers of like other "believers" and digital experts to learn and share with each other, ideally providing it a PDCA framework.
We have been doing this for the past 18 months and the observed increase in the pace of transformation (measured on a project and a value creation basis) is mimicking the first part of the typical S-curve.
The most surprising lesson was that mindset and incentives mattered far more than the technology. Once teams aligned on ownership and outcomes, the tools fell into place quickly.
Tech is the easy part. People and process is hard.
Everyone organization is fooling everyone with fake data to impress. I am agree with first 2 points but not with 3rd. There is no mechanism where seniors can verify data. We should be very open with data. I know this is debatable. :)
Most of this is theoretical and, if you’ve spent enough time in IT, you almost know it by heart. This is how things typically work, so I’m neither surprised nor opposed to it. The real challenge is understanding how we’ve moved from Agile to Scrum as practices. Technology is evolving extremely fast—by the time you get comfortable with one approach, something new comes along. So rather than complaining, it’s better to move with the flow while maintaining your own process.