How important is a Managed Services Provider (MSP) company to you?

Applications & PlatformsEnd-User Services & Collaboration

An MSP company is one key part of our IT strategy45%

An MSP company is the most important part to our IT strategy45%

An MSP company is not required to run a successful IT strategy9%

223 PARTICIPANTS
2.1k viewscircle icon1 Comment
Sort by:
Director in Manufacturing3 years ago

A key aspect to MSP is the SLAs (service level agreements). I highly recommend using service bonus vs penalties

We always had trouble enforcing penalties. And penalties lead the vendor to potentially hiding failure. We had one provider that was found to close tickets without completion to avoid penalties. Our users really hated that the most, opening multiple tickets to close an issue. When we switched to rewards it also solved the multiple ticket issues. BTW this reward not penalties method works on spouses, kids and pets

Lightbulb on1

Content you might like

Do you anticipate that Web 3.0 will have a significant impact on your organization?

Yes, and soon18%

Yes, in the long-term66%

No15%

Not sure

View Results

Do you think Low Code / No Code platforms will result in fewer developer jobs?

Yes50%

No45%

Unsure3%

View Results

What are the fundamental leadership capabilities that are needed for an era of exponential technology and AI innovation?

Read More Comments

CISO here at a large enterprise—between NIS2, DORA, the Cyber Resilience Act, and growing internal pressure around shadow AI and ransomware response, it feels like we’re constantly balancing compliance overhead with real operational risk. What’s the one thing you’re losing the most sleep over in 2025?

How have you dealt with employee pushback on the addition of new controls, especially for monitoring? Do you address their concerns around privacy, etc, proactively to get their buy-in?