How important is a Managed Services Provider (MSP) company to you?

An MSP company is one key part of our IT strategy53%

An MSP company is the most important part to our IT strategy34%

An MSP company is not required to run a successful IT strategy14%


1.4k views1 Comment

Director in Manufacturing, 1,001 - 5,000 employees
A key aspect to MSP is the SLAs (service level agreements). I highly recommend using service bonus vs penalties

We always had trouble enforcing penalties. And penalties lead the vendor to potentially hiding failure. We had one provider that was found to close tickets without completion to avoid penalties. Our users really hated that the most, opening multiple tickets to close an issue. When we switched to rewards it also solved the multiple ticket issues. BTW this reward not penalties method works on spouses, kids and pets

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1.3k views3 Upvotes1 Comment

Senior Vice President - Advanced Engineering & Data Analytics in Manufacturing, 10,001+ employees
We can help here for prompt engineering from Zensar. This is Rajat. You can reach me at
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