How long does it typically take for you to respond to queries from other departments?

Process Management Relationship Management

Within 24 hours100%

1-5 days

Weeks

Months

Other (comment below)

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AI LegalTech Counsel & Legal Ops Innovation Leader | Digital Transformation Expert | Strategic Advisor in Services (non-Government)2 years ago

24 hours is much too long for an initial response time. There should be an automated legal intake workflow management system for both internal (legal department) and external (other departments) inquiries. This system should route requests and generate an initial acknowledgment. Otherwise, the legal team will be fielding calls and emails to follow up on inquiries.

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