How often, in a week, do you engage with tracking Service Level Objectives or other performance indicators?

Data & AnalyticsKPIs, Metrics & Reporting

Never6%

Sometimes70%

About half the time17%

Most of the time4%

Always

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Director in Manufacturing3 years ago

We monitor weekly.  Individual service owners may look at them daily. Service desk probably (not my area) looks at them hourly.  They only get reported monthly overall for all of IT.

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no title2 years ago

Same

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