How often, in a week, do you engage with tracking Service Level Objectives or other performance indicators?



About half the time11%

Most of the time6%



824 views2 Comments

Director in Manufacturing, 1,001 - 5,000 employees
We monitor weekly.  Individual service owners may look at them daily. Service desk probably (not my area) looks at them hourly.  They only get reported monthly overall for all of IT.
1 1 Reply
Director of IT in Government, 10,001+ employees


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All active users6%

Most active users60%

Half of active users27%

Less than half of active users3%

Only a few active users2%




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Data & Analytics
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