How does your organization collect voice of customer feedback?

Data & AnalyticsProcess Management

Third-party integrated software (e.g., Google My business)14%

Third-party public/private platforms (e.g., Gartner Peer Insights)29%

Customer surveys43%

Customer interviews29%

Focus groups57%

Social media14%

Customer support interactions (phone, email, SMS, chat, etc.)43%

Net Promoter Score29%

Other (comment below)

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MARKETING OP. STRATEGY LEAD2 years ago

Regular surveys and focus groups.

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