How does your organization collect voice of customer feedback?

Third-party integrated software (e.g., Google My business)33%

Third-party public/private platforms (e.g., Gartner Peer Insights)33%

Customer surveys83%

Customer interviews66%

Focus groups83%

Social media83%

Customer support interactions (phone, email, SMS, chat, etc.)0%

Net Promoter Score16%

Other (comment below)0%


4 PARTICIPANTS

209 views1 Comment

MARKETING OP. STRATEGY LEAD, Self-employed
Regular surveys and focus groups.

Content you might like

Less than one year0%

1-2 years16%

2-4 years83%

5-6 years0%

7-8 years0%

9-10 years0%

More than 10 years0%

My organization doesn’t collect this data0%


4 PARTICIPANTS

67 views

CTO in Software, 201 - 500 employees
Without a doubt - Technical Debt! It's a ball and chain that creates an ever increasing drag on any organization, stifles innovation, and prevents transformation.
Read More Comments
46.3k views133 Upvotes323 Comments

Community User in Software, 11 - 50 employees

organized a virtual escape room via https://www.puzzlebreak.us/ - even though his team lost it was a fun subtitue for just a "virtual happy hour"
10
Read More Comments
13.3k views27 Upvotes67 Comments