How would you rate your ITSM process manager’s knowledge of infrastructure technology?

InfrastructureIT Strategy & Roadmap

Excellent8%

Very good45%

Good31%

Fair10%

Poor3%

Very poor

I don’t know

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Director in Manufacturing2 years ago

The most successful ITSM leaders I have met had the broadest range of experiences on infrastructure and applications. They didn’t need to be deep in a single aspect but instead need to know a little about everything
That broad knowledge helped identify things work together and how things flow through IT and the business

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Do you prefer to partner with IT outsourcing firms on specific business needs or managed services providers (MSPs) for a more holistic solution?

Outsourcing firms11%

Managed services providers (MSPs)64%

I like to partner with both15%

I don’t like to do any outsourcing8%

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Shared45%

Discrete45%

Unsure5%

It depends (please comment below!)2%

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How would you rate your ITSM process manager’s knowledge of infrastructure technology? | Gartner Peer Community