How would you rate your ITSM process manager’s knowledge of infrastructure technology?

InfrastructureIT Strategy & Roadmap

Excellent7%

Very good39%

Good37%

Fair10%

Poor4%

Very poor

I don’t know

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Director in Manufacturing3 years ago

The most successful ITSM leaders I have met had the broadest range of experiences on infrastructure and applications. They didn’t need to be deep in a single aspect but instead need to know a little about everything
That broad knowledge helped identify things work together and how things flow through IT and the business

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