How would you rate your ITSM process manager’s knowledge of infrastructure technology?

IT Strategy & Roadmap Enterprise & IT Service Management (ITSM)Infrastructure

Excellent9%

Very good53%

Good27%

Fair8%

Poor1%

Very poor0%

I don’t know0%

333 PARTICIPANTS

1.2k views1 Comment

Director in Manufacturing, 1,001 - 5,000 employees

The most successful ITSM leaders I have met had the broadest range of experiences on infrastructure and applications. They didn’t need to be deep in a single aspect but instead need to know a little about everything
That broad knowledge helped identify things work together and how things flow through IT and the business

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