If you have Service Now what are you looking to improve or invest in the next six months?
Incident & Task25%
Problem & Change51%
Knowledge50%
Catalog30%
Continues Service Improvement (CSI)23%
Project & Risk10%
Automation19%
Integrations with other Systems12%
Customer Sentiment (CRM)2%
125 PARTICIPANTS
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Increasing efficiency20%
Improving operational productivity35%
Hybrid-cloud flexibility20%
Increasing agility15%
Increasing stability5%
Improving compliance0%
Overcoming skill gaps4%
Minimizing errors1%
162 PARTICIPANTS
No change26%
Fewer Chromebooks52%
Slightly more Chromebooks13%
Many more Chromebooks2%
No opinion5%
369 PARTICIPANTS
Community User in Software, 11 - 50 employees
organized a virtual escape room via https://www.puzzlebreak.us/ - even though his team lost it was a fun subtitue for just a "virtual happy hour"
CTO in Software, 201 - 500 employees
Without a doubt - Technical Debt! It's a ball and chain that creates an ever increasing drag on any organization, stifles innovation, and prevents transformation.
Well, picture this: I gave the old "let's smile and conquer" approach a whirl and all of the above too, once. But the team's response? They compared it to building planes mid-flight, swapping them out for older models, all while navigating treacherous mountain ranges, tempests, and alligator-infested jungles. Yep, you guessed it, a solid 18 months of an epic Sisyphus digital journey! We managed to escape one system, hop onto the new platform, toss in some fancy features, and even dabbled in modules that we lacked any sort of user manual or experience will tackling 20,000 contacts a month. Now? My mission is simple - aiming to gracefully mature and sustain our practices and take a strategic respite.