If you have Service Now what are you looking to improve or invest in the next six months?

Incident & Task25%

Problem & Change51%



Continues Service Improvement (CSI)23%

Project & Risk10%


Integrations with other Systems12%

Customer Sentiment (CRM)2%


1.6k views1 Upvote2 Comments

Senior Vice President - Advanced Engineering & Data Analytics in Manufacturing, 10,001+ employees
All of the above
1 1 Reply
Director of IT in Government, 10,001+ employees

Well, picture this: I gave the old "let's smile and conquer" approach a whirl and all of the above too, once. But the team's response? They compared it to building planes mid-flight, swapping them out for older models, all while navigating treacherous mountain ranges, tempests, and alligator-infested jungles. Yep, you guessed it, a solid 18 months of an epic Sisyphus digital journey! We managed to escape one system, hop onto the new platform, toss in some fancy features, and even dabbled in modules that we lacked any sort of user manual or experience will tackling 20,000 contacts a month. Now? My mission is simple - aiming to gracefully mature and sustain our practices and take a strategic respite. 


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organized a virtual escape room via https://www.puzzlebreak.us/ - even though his team lost it was a fun subtitue for just a "virtual happy hour"
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Without a doubt - Technical Debt! It's a ball and chain that creates an ever increasing drag on any organization, stifles innovation, and prevents transformation.
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