What does Infrastructure and Operations (I&O) currently struggle with the most at your organization?

Understanding customer requirements21%

Communication with other stakeholders56%

Visibility of workflow13%

Agile development practices8%


2.1k views1 Comment

CTO for Digital & IT in Healthcare and Biotech, 10,001+ employees
I&O has always been in a tricky position: on one hand, it is the poster-child for centralizing IT expertise and industrializing IT processes, implemeting ITSM tools, ITL processes and the like, which make things somewhat deterministic and measurable, but also very rigid and often quite slow. But that is what top management has been driving for years, so it's not I&O's fault.
On the other hand, they are expected to adapt to an ever-widening set of technologies, making them available quickly *and* securely, with limited overhead from a cost perspective, very quick time to market, self-service options... all the while handling all the myriad crises we face today (Covid, Russia, what have you...), and with typically little or no input from business on what I&O is supposed to do, other than be cheap. I salute I&O managers who make all this work...

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We're discussing it51%


I'm not sure2%



Senior Director, Technology Solutions and Analytics in Telecommunication, 51 - 200 employees
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