What are your organization's investment plans for the next 12 months in AI?

We plan to scale the use of GenAI for general business productivity purposes, automate primary care health navigation, and automate service functions such as service desk and HR operations. We are carefully evaluating each business case in partnership with our internal business partners and technology providers. I would say that cost / value continues to be significant challenges! 

The real question isn’t just about AI investment - it’s about how well you're leveraging your data. Data should be the foundation for every critical decision and tool in your business, especially AI. If you're not continuously investing in how you collect, structure, and activate your data, you're missing the point.