Which ITSM tool is best for managing software asset management?
Manage engine11%
Freshservice30%
Service Now36%
Zendesk8%
JIRA11%
Others4%
114 PARTICIPANTS
Manage engine11%
Freshservice30%
Service Now36%
Zendesk8%
JIRA11%
Others4%
Yes47%
No, but planning to33%
No and not planning to19%
Providing access to private apps (on-premises or in private clouds)8%
Communicating and sharing documents using enterprise messaging apps (i.e. Slack, Microsoft Teams, etc)61%
Share documents or folders via cloud drives (i.e. Box, OneDrive, etc)18%
Communicating and sharing documents using email10%
Informal communications/shadow IT (i.e. SMS, WhatsApp, Facebook Messenger, personal email, etc.)1%
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On a pure ITSM point of view, ServiceNow could do the trick.
Then, if you want to manage the softwares and applications, more on an inventory standpoint or to link with business capabilities, then BizzDesign or Casewise are better choices.