For managed service providers (MSPs) with 90% or more of your customer base on monthly subscriptions, what are the top 2 criteria for targeting ideal customers?

Security & GRC Threat & Vulnerability Management Identity & Access Management (IAM)+8 more

Demographics (company size, revenue, geography)44%

Industry51%

IT budget64%

Business model (retailer, franchise, distribution, product to service)29%

Other1%

171 PARTICIPANTS

771 views2 Upvotes1 Comment

Director in Manufacturing, 1,001 - 5,000 employees

We don’t have even 25% of our customers on any of our managed service offerings. We target by volume and alignment with our physical offerings

Example - we sell physical safety harnesses. They require regular certification. We offer those customers our SaaS safety equipment management system. When the offering was first created we started with customers with the largest investment in equipment

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Which of the following predictions do you plan to invest in 2021?

Strategy & Architecture Engineering Data & Analytics +6 more

Scalable AI49%

Composable Data and Analytics41%

XOps23%

Data Fabric34%

Engineering Decision Intelligence25%

Augmented Consumers7%

Edge Computing26%

215 PARTICIPANTS

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As a workflow management / Service desk / Help-Desk / Support center key stakeholder, do you consider this activity fully optimized within your company? If not, what would be the top 2 elements that could be improved the most according to you?

Applications & Platforms Cloud Contact Center & Telecom +12 more

Costs involved by this activity (external and internal)32%

Response time / waiting time / resolution time74%

Resolution quality55%

Automation24%

Knowledge / skills / know-how / expertise9%

219 PARTICIPANTS

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Is the Double Diamond Design Model Still Relevant? In today’s world where code can be pushed multiple times a day, and prototypes quickly tested, the rigid phases of the Double Diamond can feel constraining. The model’s omission of execution for three-quarters of the process could create significant risk. Do you think is it time to reconsider this design approach?

End-User Services & Collaboration Disruptive & Emerging Technologies Strategy & Architecture

596 views

If you had a magic wand - what's the #1 daily business challenge you'd eliminate?

People & Leadership Strategy & Architecture Cloud +57 more

CTO in Software, 201 - 500 employees

Without a doubt - Technical Debt! It's a ball and chain that creates an ever increasing drag on any organization, stifles innovation, and prevents transformation.

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Does the risk of Ransomware and malware propagation bother you? Is IoT security a top of mind for you? To protect against many risks, we have witnessed success of micro-segmentation in the data center. Would you be willing to deploy similar solution for the campus? I am very curious to get your feedback?

Security & GRC Threat & Vulnerability Management

ISSO and Director of the IRU in Healthcare and Biotech, 10,001+ employees

I would definitely suggest this based of how you categorize your types of data/systems and information being stored in certain parts of your data center. I think it’s really dependent on the size of your organization and ...read more