What is your organization’s roadmap for Experience Level Agreements (XLAs)?

End-User Services & Collaboration Enterprise & IT Service Management (ITSM)

Implemented or implementation in progress13%

Implement in the next 12 months50%

Implement in the next 3 years21%

Will not implement for now9%

Don’t know5%

231 PARTICIPANTS

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VP of IT in IT Services2 years ago

Hi, I would also like to connect with anyone in the process of implementing XLAs.

VP of IT2 years ago

Hello. If you are in the 13% implementing now, would love to chat.

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What is your organization’s roadmap for Experience Level Agreements (XLAs)? | Gartner Peer Community