What is your organization’s roadmap for Experience Level Agreements (XLAs)?

End-User Services & CollaborationEnterprise & IT Service Management (ITSM)

Implemented or implementation in progress11%

Implement in the next 12 months52%

Implement in the next 3 years19%

Will not implement for now9%

Don’t know6%

226 PARTICIPANTS
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VP of IT in IT Servicesa year ago

Hi, I would also like to connect with anyone in the process of implementing XLAs.

VP of ITa year ago

Hello. If you are in the 13% implementing now, would love to chat.

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