On-prem vs SaaS tools: What's your preference?

IT Strategy & Roadmap

I prefer on-prem tools68%

I prefer SaaS-based tools31%

217 PARTICIPANTS
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What challenges are you encountering with implementation projects?

External delays19%

Unrealistic timeline43%

Bottlenecks38%

Insufficient staffing40%

Underestimated costs32%

Inadequate budget management16%

Delayed funding17%

Project plan lacks detail16%

Changes in scope24%

Changing client expectations16%

Changing internal expectations7%

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What challenges have you faced in implementing customer relationship management (CRM) software? Select all that apply.

Lack of communication24%

Tool is not adopted organization-wide30%

Lack of integration46%

Cost39%

Unclear objectives27%

Poor data quality28%

Implementation time is too long19%

Incorrect deployment type16%

Lack of training18%

Lack of resources13%

Lack of leadership oversight12%

Lack of scalability5%

Other (please list in the comments)

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On-prem vs SaaS tools: What's your preference? | Gartner Peer Community