Is price, performance, or reliability most important to you when choosing technology vendors?

Price38%

Performance43%

Reliability18%

237 PARTICIPANTS

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CIO in Education5 years ago

Features and functionality are also high on the list and not an option for this poll.

2

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For your primary business use case, how does ChatGPT-5 compare to competitive AI models you use (e.g., Claude, Gemini, Mistral, etc.)?

Significantly better20%

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About the same30%

Somewhat worse9%

Significantly worse

Have not used ChatGPT-511%

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We currently run the on-prem version of SAP hybris at AWS. Almost every operational workload we have runs at AWS, inclusing integration layer, enterprise shared services, and analytics.

SAP is no longer going to support the on-prem version, and the only version they have available is available at Azure only. We have an Azure presence, but only for productivity-type work. We are very reticent to undertake the hybris move to Azure since it adds operational complexity, cost, and latency (as a retailer, hybris is our cart engine for both web and store sales...our most latency sensitive business process).

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1. stay with hybris but move to the Azure version and invest in support & latency mitigation, or
2. move to some other AWS-based commerce engine.

Any others faced with this decision? If so, what approach are you taking and why?

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As a leader, where do you spend most of your strategic focus today?

Growth & Revenue

Cost Optimization67%

Innovation 33%

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Is price, performance, or reliability most important to you when choosing technology vendors? | Gartner Peer Community