What are the top key performance indicators (KPIs) you expect to improve for your business with the help of Data Analytics & AI?

Applications & Platforms Performance

Customer satisfaction & loyalty37%

Operational efficiency through predictive and root cause analysis58%

Fraud detection and prevention40%

Asset tracking and investment planning31%

Marketing and customer intelligence ("Segment of One")24%

Performance management of IT and/or network infrastructure20%

Automated infrastructure management10%

Automated customer experience management11%

251 PARTICIPANTS

1.7k views3 Upvotes

Content you might like

What are the most important best practices to follow when evaluating and implementing an ITSM solution, especially one with AI capabilities? What sorts of challenges should organizations prepare for?

Read More Comments

Do you agree with this digital transformation prediction from IDC? By 2023, 60% of G2000 companies will build their own business innovation platform to support innovation and growth in the new normal.

Strongly Agree4%

Agree66%

Neither Agree nor Disagree20%

Disagree7%

Strongly Disagree1%

Don't know

View Results

Have you considered employing usage-based billing to help stop revenue leakage at your organization?

Yes, we have usage-based billing20%

Yes, I've considered it54%

No, I haven't considered it21%

I'm unfamiliar with "usage-based billing"3%

View Results

Why do you think there are so few mature AI-driven autonomous pentesting solutions on the market, and why does this topic seem to generate more hype than in-depth technical discussion?

Read More Comments

We are planning to migrate from Cherwell (ITSM) to FreshWorks (FreshService & FreshDesk) and I am looking for feedback and guidance on your experiences. We are currently planning to use Flycast as our implementer. We hope to stick to the out of the box processes as much as possible; very interested in where you decided to deviate or heavily configure changes.