What are the most important best practices to follow when evaluating and implementing an ITSM solution, especially one with AI capabilities? What sorts of challenges should organizations prepare for?
Can anyone share their experience with BMC Helix ITSM? How does it compare to other ITSM solutions in terms of functionality, cost or scalability?
Considering your current FinOps or Cloud Financial Management practice , at which maturity level below do you would rate ? maturity may consider how established an organisation is based on team/unit collaborations, level of automation, clear roles & governance on financial management to execute well on planning budget/expense cloud, visibility and reporting, allocation of cost through showback/chargeback, optimization spend with cost avoidance and rate reduction, effective measurement with kpis on spend vs budget or cloud business value.
Novice24%
Explorer60%
Practitioner40%
Expert6%
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