User experience should not be a priority in the context of security — do you agree?

End-User Services & CollaborationSecurity & GRC

Strongly agree8%

Agree62%

Neutral13%

Disagree12%

Strongly disagree3%

363 PARTICIPANTS
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Director of Network Transformation2 years ago

Security must be usable to be successful.  So, yes, the UX side must be strongly accounted for!  

Mission Diplomatic Technology Officer in Government2 years ago

There are examples of security controls being met with a method that degraded customer experience to the point of broader mission risk. Employees then spend much of their innovation and cognitive skills to find or develop work around. UX has to be at the table of discussion.

Director in Manufacturing3 years ago

It depends on what aspect of security you are talking about. I remember when we went initiated complex passwords that expired every 60 days. The number of passwords stored on Post-IT notes went through the roof (or on the monitor)

If you completely ignore user experience they may get very creative circumventing your “improved” security

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