What was the primary driver for your business to consider working with an outsourcing partner?

Partnerships

Cost reduction17%

Greater process efficiencies44%

Managing growth/scale19%

Innovation/new ideas5%

External expertise not available in-house12%

Other

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Director in Manufacturing4 years ago

It was cost savings. Then we squeezed the service providers so hard for more savings that in the past 5 years we started insourcing more for “better service and value”. And they are willing ultimately to spend more than with outsourcing but so far not more than what we had 10 years ago. The turn over of leaders is so great few were here 10 years ago so they don’t know the history. I guess it’s just the natural cycle. Cut costs until you cut too far then try to build back to what you must have to run the business

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Internal (i.e. workflows, customer facing)28%

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Nice to have, but not a deal-breaker.60%

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