What was the primary driver for your business to consider working with an outsourcing partner?
Cost reduction25%
Greater process efficiencies42%
Managing growth/scale13%
Innovation/new ideas7%
External expertise not available in-house14%
Other1%
200 PARTICIPANTS
Director in Manufacturing, 1,001 - 5,000 employees
It was cost savings. Then we squeezed the service providers so hard for more savings that in the past 5 years we started insourcing more for “better service and value”. And they are willing ultimately to spend more than with outsourcing but so far not more than what we had 10 years ago. The turn over of leaders is so great few were here 10 years ago so they don’t know the history. I guess it’s just the natural cycle. Cut costs until you cut too far then try to build back to what you must have to run the businessContent you might like
Strongly agree10%
Agree75%
Neither agree nor disagree12%
Disagree1%
Strongly disagree0%
449 PARTICIPANTS
Outsourcing firms9%
Managed services providers (MSPs)65%
I like to partner with both20%
I don’t like to do any outsourcing5%
384 PARTICIPANTS
Director in Manufacturing, 1,001 - 5,000 employees
Our CISO has about a two page security document that our vendors need to complete as part of our RFP process. Procurement actually deliverers it as part of the requirements to bid.