Where do you expect to spend the majority of your IT budget in 2022?

Process ManagementFinancial Management

Hardware24%

Software55%

Hosted / cloud-based services16%

Managed Services4%

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Which process mapping software does your organization use to map out current processes and future workflows?

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We have a servicing organization within IT segmented by applications and has 3 different director teams supporting overall pieces which is creating confusion, misalignment and becoming harder to support one business area.  Components considered within this org are: PEGA products (NCompass, G&A), Genesys Cloud,  Google, Member Portal and Member Mobile.   How should i look at proposing a new target state Org considering all these aspects/products? Any ideas?

How many days in advance do you plan if you need to renew, change, or terminate a SaaS app?

Just before the renewal4%

A few days in advance37%

A few weeks in advance23%

A few months in advance32%

A few years or more in advance2%

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Can a Scrum Master also take on tasks such as writing test scripts or developing reports, especially now that GenAI tools make it easier for anyone to contribute? Traditionally, how was it viewed when Scrum Masters contributed in this way, and with GenAI potentially reducing team sizes, how might agile experts view this kind of involvement from Scrum Masters now?

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To simplify your IT, do you expect all the security controls (CASB, ZTNA, SEG and SWG) delivered by the same vendor?

Yes, I am looking at consolidating multiple vendor solutions80%

No, I am fine with managing multiple vendors20%

Where do you expect to spend the majority of your IT budget in 2022? | Gartner Peer Community