Which of the following technologies and practices, if any, do you expect will have played a significant role in your organization’s digital strategy three years from now?

AI / ML32%

Cloud Computing30%

Predictive Analytics15%

IoT9%

Mobility5%

Process Automation5%

Robotics

Other (please comment)

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Director Certifications in Education6 years ago

I would say almost all of the choices you listed, they all play a part in putting the pieces together to show the big picture.

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IT Team only15%

Digital Team Only37%

All Internal stakeholders (being those affected by the change)34%

All External Customers/Clients Only (being those that are the end users associated with the change)7%

All stakeholders Internal and External5%

Other

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To automate routine tasks and workflows (e.g., scheduling, data entry, basic customer/patient service inquiries)25%

To enhance decision-making through advanced analytics and insights generation (e.g., risk assessment, market forecasting)44%

To create new products, services, or customer/patient experiences (e.g., personalized recommendations, virtual assistants)21%

To improve cybersecurity and fraud detection (e.g., threat analysis, anomaly detection)10%

We are not currently planning to implement AI agents within the next 12-18 months

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