What workflow automation tool you use to automate your workflow? If possible comment your best use case and how AI will impact on workflow automations.

Applications & PlatformsEnd-User Services & Collaboration

Zapier30%

KonnectzIT29%

IFTTT20%

Make (Integromat)6%

Other please specify13%

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Chief Adviser, Enterprise Architecture in Governmenta year ago

WorkZone

IT Manager in Construction2 years ago

We are not adopting those automation tools in the corporate environment; instead, we are relying on Power Automation from Microsoft and related back-office infrastructure. 

I am using IFTT at home, which recently revamped its set of features with AI capabilities.

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We currently run the on-prem version of SAP hybris at AWS.   Almost every operational workload we have runs at AWS, inclusing integration layer, enterprise shared services, and analytics.  

SAP is no longer going to support the on-prem version, and the only version they have available is available at Azure only.  We have an Azure presence, but only for productivity-type work.  We are very reticent to undertake the hybris move to Azure since it adds operational complexity, cost, and latency (as a retailer, hybris is our cart engine for both web and store sales...our most latency sensitive business process).

Options before us:  
1. stay with hybris but move to the Azure version and invest in support & latency mitigation, or
2. move to some other AWS-based commerce engine. 

Any others faced with this decision?  If so, what approach are you taking and why?

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AWS30%

Buildkite14%

CircleCI8%

CloudBees12%

GitLab31%

Harness6%

JetBrains8%

JFrog11%

Microsoft25%

Red Hat7%

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Proven outcomes – Documented success stories and measurable KPIs36%

Implementation confidence – Detailed plan, risk mitigation, and resource readiness47%

Total cost – Clear TCO, price protections, and exit terms39%

Innovation & future readiness – Ability to scale, adapt, and support emerging needs13%

Vendor relationship strength – Cultural fit, governance model, and executive commitment13%

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What workflow automation tool you use to automate your workflow? If possible comment your best use case and how AI will impact on workflow automations. | Gartner Peer Community