Are there actions that should be recorded as part of ITSM change management that aren't always?

Enterprise & IT Service Management (ITSM)Change & Release Management

827 views2 Comments

Sort by:

Sr Community Manager in Travel and Hospitality3 years ago

Andrew Nebus Moez Ayadi based on your recent activity on GPI I thought you might be interested in this question on ITSM change management. Would love to know your thoughts!

Director in Manufacturing3 years ago

We recorded everything. Even the server shutdown on ERPs we archived. We would have tickets for when it goes read only, when we shutdown the app, when we powered down. And finally even for removal from the rack. I can’t think of anything we didn’t create tickets for….

Content you might like

How do you approach managing multiple enterprise systems (ServiceNow, Workday, Oracle, SAP, Salesforce) that all want to leverage AI? How do you handle security and infrastructure complexity, and do you see a role for an agnostic AI orchestrator?

We are currently going through ITT for our IT managed services. One of the outstanding questions that I cannot get my head around is whether I want to take our Service Licenses (Professional Services excluded) internal. i.e. Do I become Servicenow's customer rather than buying my licenses via IT support partner? Commercials are comparable but I don't know if I'll get a better "service" contracting direct. Has anyone had a similar thoughts?

After making the initial decision to try a technology, which of the following would make you feel most satisfied with the experience?

Length of time to fully evaluate10%

Ability to save work during trial37%

Little effort to configure or set up trial29%

Little effort to demonstrate value to stakeholders16%

No payment or pre-commitment for trial6%

Little effort to understand trial terms

View Results

Has anyone successfully implemented ChatGPT or Microsoft CoPilot for everyday IT tasks such as resolving service desk tickets or answering internal policy-related queries?

What is the biggest challenge in implementing interconnected operations?

Complex integrations25%

High bandwidth, low-latency51%

Security of connected devices20%

High-computing power2%

Other (comment below)