Are there actions that should be recorded as part of ITSM change management that aren't always?

Enterprise & IT Service Management (ITSM)Change & Release Management

831 views2 Comments

Sort by:

Sr Community Manager in Travel and Hospitality3 years ago

Andrew Nebus Moez Ayadi based on your recent activity on GPI I thought you might be interested in this question on ITSM change management. Would love to know your thoughts!

Director in Manufacturing3 years ago

We recorded everything. Even the server shutdown on ERPs we archived. We would have tickets for when it goes read only, when we shutdown the app, when we powered down. And finally even for removal from the rack. I can’t think of anything we didn’t create tickets for….

Content you might like

What is the biggest challenge in implementing interconnected operations?

Complex integrations26%

High bandwidth, low-latency52%

Security of connected devices18%

High-computing power2%

Other (comment below)

View Results

Our IT department is refreshing our SLAs and KPIs for Incident Management. I would like to know who is a recognized authority on industry averages for IT Service Management processes for the service desk? Below are examples of what I am looking for an industry average on. P1 95% resolved within 4 elapsed hours P2 90% resolved within 8 service hours P3 85% resolved within 3-5 days P4 85% resolved within 28 days

Would you consider enterprise search a priority for your organization currently?

Yes, and I see it accelerating in the future24%

Yes42%

No, but I see that changing in the next ~6 months18%

No13%