When adopting a new SaaS tool, what's the number 1 thing that gives you confidence in the vendor?

2.7k views1 Upvote7 Comments

Director in Manufacturing, 1,001 - 5,000 employees
Depends - financially? Length of SEC filings and Dunn&Bradstreet ratings

Usability and success - my coworkers who are now at other firms who have successfully implemented and are very satisfied. That’s why I maintain my LinkedIn network to get direct and trusted feedback
CIO in Software, 51 - 200 employees
My experience with the vendor in other tools can increase my confidence to adopt a new tool from the same vendor, it's not always the case, but in many cases my experience with the vendor is what gives me confidence.

If it's a new vendor, then I don't have any confidence, I test the tool and have my team do their tests as well and based on the results we decide whether to adopt or not, reputation of the vendor plays a key role in deciding whether to test or not.
Chief Information Officer in Services (non-Government), 201 - 500 employees
I look for track record, financial strength, peer recommendations, and contract terms.
CIO in Healthcare and Biotech, 1,001 - 5,000 employees
Reputation is important, just to get our attention, but after that, the Saas tool has to deliver.  Usable, secure, and economical.  I have a lot of peers in this industry and I can validate the reputation through my community!
Director of IT in Software, 201 - 500 employees
market share and peer recommendations
Director of IT in Miscellaneous, 51 - 200 employees
From my perspective in addition to recommendations and the community feedback on the tool - the aspects of security is very important. We know the impact loss of data, confidential information has on the reputation of the company .
Director Information Technology Services in Software, 1,001 - 5,000 employees
In addition to a whetted-out proof of concept, the vendor's ability to demonstrate partnership and present detailed SLAs and DR options.

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CTO in Software, 201 - 500 employees
Without a doubt - Technical Debt! It's a ball and chain that creates an ever increasing drag on any organization, stifles innovation, and prevents transformation.
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