When adopting a new SaaS tool, what's the number 1 thing that gives you confidence in the vendor?

Vendor Management
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CISO in Softwarea year ago

Open and transparent information sharing of documentation, audits and pen tests builds trust. 

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no titlea year ago

Having a trust center where information can be easily accessed and all relevant documents such as recent certification/audit reports, frequently asked questions CAIQ, SIG etc, penetration testing ( for the scoped SaaS product being procured), infrastructure penetration testing reports, well written privacy policy make a great first impression. 

Director of Systems Operations in Healthcare and Biotecha year ago

Testimonials are crucial, understanding the actual experience of similar customers is paramount. In addition to the testimonials and discussion, reviews in general are extremely helpful as well as third party assessments, such as Gartner which objectively review the offering. 

CEO in Services (non-Government)a year ago

Real customer stories and references, better if from my industry. Services like Alphasight can get you access to executives involved in similar contracts.

Director of IT in Softwarea year ago

Customer references and success stories

Practice Head, Cognitive AI in Banking2 years ago

Their support system and domain knowledge

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