Peer-Driven Insights

Vendor Management

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Rathik Pathak

JM Financial Services Ltd

Travel and Hospitality, 1k - 5k

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Community Posts

What's a quick win for optimizing spend? What's been your focus or "lowest hanging fruit"?

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CrowdStrike outage: Any quick advice for orgs affected? What immediate actions are your IT and other teams taking to mitigate the effects of the outage?

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If you have had a negative experience with a vendor (without naming the vendor), what did you learn from it?

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When adopting a new SaaS tool, what's the number 1 thing that gives you confidence in the vendor?

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I'm building most on... share "why" in comments...

Public Cloud72%

Private Cloud27%

What are you most looking for from vendors that pitch you?

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Open Response: What SaaS tool could you/your organization truly not live without?

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What do you do with unsolicited vendor gifts?

Keep it21%

I never accept them32%

Donate it12%

Depends on the dollar amount28%

Other (leave a comment)4%

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Have you considered employing usage-based billing to help stop revenue leakage at your organization?

Yes, we have usage-based billing19%

Yes, I've considered it54%

No, I haven't considered it22%

I'm unfamiliar with "usage-based billing"2%

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Has anyone successfully negotiated with a big hyperscaler partner to introduce a term into the contract that establishes service prices as public price at time of contract execution and holds those prices flat for the entire contract term? We're trying to think of ways to mitigate potential future cost increases if public prices change (due to tariffs or other unknown conditions) and dilute the impact of negotiated discounts.

What negotiation strategies have proven most effective when dealing with major software vendors in today’s uncertain market?

I'm seeking feedback from anyone who has experience using Cypher Learning, Cornerstone or Docebo for their Learning Management System. I've read through the Peer Insight reviews for these vendors, but would appreciate input from this community as well. Please share your top 3 pros and cons.

When it comes to security vendor contract renegotiation, what sort of tactics have been most reliably effective for your org?

We recently rolled out a Starlink network connection as a second link (in addition to existing fiber link) through a local partner (in France). It works well but we had the bad surprise to discover a change in Starlink offer. Since may 1st, once the amount of data ordered (1 Tb) is reached, the bandwidth is dramaticly reduced (previously it was meant to be unprioritized). Does anyone has any significant experience in Starlink network and the contractaul evolution over time?

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Is there any element of your IT vendor management strategy that you think is pretty clever or has served you especially well?

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Does anyone have any experience implementing an Electronic Medical Record at national level across multiple health care institutions ? What strategy did you adopt? How did you approach the requirement gathering, design, and implementation processes? What were the main challenges you experienced?

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