Has anyone worked with AI OPs vendors, and what was your experience?

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CTO in Software, 11 - 50 employees
The AI-Ops spending landscape is crowded. There are a significant number of legacy platforms and, to be respectful, I will not name the three or four three-letter acronym companies that are in there, but I have not seen them do anything remotely related to AI, ML or AI-Ops.
2 Replies
Senior Director, Defense Programs in Software, 5,001 - 10,000 employees

Companies are either acquiring small startups and rolling them in or saying “oh, our tool will suddenly do this all automatically” without actually doing the work. I've seen a lot of the traditional companies quickly add on a product without doing the requisite investment.

CIO in Software, 5,001 - 10,000 employees

We tried to talk to some of those three letter acronyms and I think we're struggling there to get some real value out of it.

Senior Director, Defense Programs in Software, 5,001 - 10,000 employees
For AI-OPS to work, it needs to be purpose-built for the organization.
1 Reply
CTO in Software, 11 - 50 employees

It needs to be bespoke to each company. Health care is going to be different than Uber, which is going to be different than a government or city government. You have to build different models for your client.  You can't take all this data, add some AI magic, and solve it like Harry Potter.

Director of IT in Software, 201 - 500 employees
I've worked with a networking/security company (I will not name them) that claimed they have AIOPS, but in reality, they only provided a fancy dashboarding/monitoring pane, no ability to train and interact with the algorithm. In a few years, they will likely have those options, at the moment I am somewhat skeptical. There is another vendor that claimed they can do AIOS for cloudy resources... again not to the level I wanted. It generally you either have vendors that you need to invest a lot of time to train the system or who do not allow that at all. I still have not see something that is ready to go out of the box.

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