Which AI companies or tools are on the cutting edge of the industry?
Interactive voice response (IVR) tools have improved but they're still so terrible that I often find myself saying, "Representative, representative, representative," because I've spent enough time trying to get it to do what I want it to do. It reminds me so much of the evolution of many things in IT that have always promised to remove the need for a human in between, like the very early in-car navigation systems that you could speak to. If you said, “Navigate to Apple's headquarters,” then the system’s response was, "You want me to call apple? Sorry, I don't have that number." You were trying to get it to recognize you rather than having it spend that time helping you. It got so frustrating that a lot of people didn't use it. Arguably, we're still in that space. When I tell my car to do something, half the time it doesn't actually know what to do, no matter whether I've been in a Tesla, Toyota, Jaguar, etc.
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1Password19%
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When the pandemic hit, nothing scaled when it came to these systems. None of the airlines, banks, or travel sites could handle this scale and they still can't, because they don't have the ability to immediately multiply their employee base by a thousand with the same stuff. That's the real power I see coming out of AI. The most human AI is Amelia. Unfortunately, I haven't found more examples that are that advanced, at least in the enterprise space. ServiceNow is a chatbot. I’ve gone through a bunch of others and I don't see the advanced cognitive ability, which is sad because there should be a lot more. I assume there are startups and efforts going on, I just haven't seen them yet.