Does anyone have the real cost of running ServiceNow? I'm getting some prices... from my team and was shocked to say the least

1.6k views2 Upvotes6 Comments

VP of Global IT and Cybersecurity in Manufacturing, 501 - 1,000 employees
10-12k per year
Senior Director, Defense Programs in Software, 5,001 - 10,000 employees
A lot to unpack here. I’ve deployed ServiceNow for ITSM, HR, tech orchestration, SOAR, or as a PaaS for all sorts of development. Mostly in the cloud, but some on premises or an org’s IaaS due to where they sit in an environment.

So; what are you looking at the Now platform to do, and what is your deployment model?
CTO in Software, 11 - 50 employees
As the old saying goes. "If you have to ask the price..."
Senior Information Security Manager in Software, 501 - 1,000 employees
That is the big surprise of cloud computing. It may be cheaper, but it often is not. One you add in all of the costs, it can often be just as expensive as an on-prem solution.


And the challenge is that getting these costs in advance requires a firm to know their true workloads. Which often is a black box for most of them.
Director of Service Operations in Finance (non-banking), 10,001+ employees
“Real” costs usually overlooked include the right folks with the right skills to sustain what is implemented with a lifecycle approach. You have to view ServiceNow as an integrated eco-system of separate applications/modules that are designed to work together. Even though it’s all consolidated in a single platform, it does not mean you will be successful with 1 developer and a part time Sys admin that came over from the Service Desk. Value Realization needs to take into account having the right skill sets as a role to manage and maintain. Also do not overlook OCM for training and continual adoption of each new major release.
Director in Manufacturing, 1,001 - 5,000 employees
We drove costs down 35% by eAuction against Remedy and another solution about 4 years ago. Blind eAuction can really help you if you can truly get apple to apple services and solutions bidding against each other. And time it for end of quarter or end of fiscal year

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