Does anyone have the real cost of running ServiceNow? I'm getting some prices... from my team and was shocked to say the least

CloudFinancial Management
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Director in Manufacturing4 years ago

We drove costs down 35% by eAuction against Remedy and another solution about 4 years ago. Blind eAuction can really help you if you can truly get apple to apple services and solutions bidding against each other. And time it for end of quarter or end of fiscal year

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Director of Service Operations in Finance (non-banking)4 years ago

“Real” costs usually overlooked include the right folks with the right skills to sustain what is implemented with a lifecycle approach. You have to view ServiceNow as an integrated eco-system of separate applications/modules that are designed to work together. Even though it’s all consolidated in a single platform, it does not mean you will be successful with 1 developer and a part time Sys admin that came over from the Service Desk. Value Realization needs to take into account having the right skill sets as a role to manage and maintain. Also do not overlook OCM for training and continual adoption of each new major release.

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Senior Information Security Manager in Software5 years ago

That is the big surprise of cloud computing. It may be cheaper, but it often is not. One you add in all of the costs, it can often be just as expensive as an on-prem solution.

 

And the challenge is that getting these costs in advance requires a firm to know their true workloads. Which often is a black box for most of them.

CTO in Software5 years ago

As the old saying goes. "If you have to ask the price..."

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Senior Director, Defense Programs in Software5 years ago

A lot to unpack here. I’ve deployed ServiceNow for ITSM, HR, tech orchestration, SOAR, or as a PaaS for all sorts of development. Mostly in the cloud, but some on premises or an org’s IaaS due to where they sit in an environment.

So; what are you looking at the Now platform to do, and what is your deployment model?

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