Has anyone successfully implemented ChatGPT or Microsoft CoPilot for everyday IT tasks such as resolving service desk tickets or answering internal policy-related queries?

Innovation & Emerging TrendsEnterprise & IT Service Management (ITSM)
8k viewscircle icon7 Upvotescircle icon3 Comments
Sort by:
Director of IT2 months ago

Yes we have leveraged CoPilot for answering policy and knowledge base questions for end users. Plan is to explore much more self service options as we continue to expand our DEX practices.

Lightbulb on1
IT Analyst in Healthcare and Biotech2 months ago

Yes we use CoPilot for the first tier of our help desk. Many groups also have an agent based on CoPilot to provide answers

Lightbulb on2 circle icon1 Reply
no title2 months ago

Thanks, Smita.

Content you might like

Which of the following emerging technologies has the biggest potential to transform your business in the next 3 years?

Big Data/analytics10%

AI/ML42%

Cloud Infrastructure22%

Identity and Access Management9%

Cloud databases4%

SaaS3%

IoT/M2M2%

Serverless computing1%

Other (comment below)2%

View Results

What are the fundamental leadership capabilities that are needed for an era of exponential technology and AI innovation?

Read More Comments

Is AGI already here—and are we just afraid to admit it? 

Yes—we've already passed the AGI line, but we keep redefining it.17%

Almost—these systems feel general, but something's still missing.37%

No—AGI must be autonomous, embodied, or conscious. We're not there.41%

It doesn’t matter—what we have now is disruptive enough.2%

The term AGI is a distraction. Focus on outcomes, not labels.2%

View Results

I am interested in people who have tried generative AI coding projects.  In your experience, are there project attributes that make generative AI coding capabilities a "good fit"?  Are there project attributes that are likely indicators that generative AI will not result in something useful?  I would think complexity of requirements is a big factor.  If the complexity of the project or its requirements is low - I assume genAI coding can get you within the ballpark.  For instance, logic stores: if your project has critical business logic spread out all over the place and not centralized I think that generative AI would not be able to make sufficient sense of that.

Read More Comments

How do you think AI will disrupt business across industries? Add to my list: 1. Content creation 2. Photos and video production 3. Basic coding and debugging 4. Strategic analysis to be highly complimented 

Read More Comments