Has anyone successfully implemented ChatGPT or Microsoft CoPilot for everyday IT tasks such as resolving service desk tickets or answering internal policy-related queries?

Innovation & Emerging TrendsEnterprise & IT Service Management (ITSM)
7.8k viewscircle icon7 Upvotescircle icon3 Comments
Sort by:
Director of ITa month ago

Yes we have leveraged CoPilot for answering policy and knowledge base questions for end users. Plan is to explore much more self service options as we continue to expand our DEX practices.

IT Analyst in Healthcare and Biotecha month ago

Yes we use CoPilot for the first tier of our help desk. Many groups also have an agent based on CoPilot to provide answers

Lightbulb on2 circle icon1 Reply
no titlea month ago

Thanks, Smita.

Content you might like

What percent of your IT vendor budget is spent on startups?

>20%10%

16-20%34%

11-15%14%

5-10%9%

<5%30%

View Results

How do you approach managing multiple enterprise systems (ServiceNow, Workday, Oracle, SAP, Salesforce) that all want to leverage AI? How do you handle security and infrastructure complexity, and do you see a role for an agnostic AI orchestrator?

Read More Comments

Digital transformation isn’t just about new tools, it’s about changing how teams work. Key lessons I’ve observed: 1. Start with process bottlenecks, not technology 2. Empower cross-functional teams 3. Measure outcomes, not outputs   What has been the most surprising lesson your teams have learned during a transformation?

Read More Comments

After purchasing a technology and deciding to scale with more services, which of the following would make you feel most satisfied with the experience?

Little effort to identify what services are consuming what resources12%

Little effort to understand pricing tiers of resources39%

Little effort to update surrounding components (e.g., networking) when migrating an existing on-premise service to the cloud40%

Little effort to migrate workloads between environments (e.g., on-premise to public cloud) when trying to save on infrastructure/service costs6%

Little impact to success of application performance based on license limitations

View Results

What is the one business pain point / challenge that you regularly face, that you wish AI had solved it? The problem could be a time consuming, routine task that is frustrating to handle. It may happen daily / weekly / monthly, and you may lose many hours on it which results in delays / added cost.

Read More Comments