When assessing the current state of a company's Business Capabilities, what should / can we use as a benchmark for our assessment?

2k views95 Upvotes4 Comments

Store Manager in Retail, 10,001+ employees

Such as industry standard
Growth rate
Debt ratio and liquidity
Customer feedback
Internal benchmark

Store Manager in Retail, 10,001+ employees

Competitors benchmark
Customer feedback
KPI
Growth rate
Liquidity
Core competencies
Resources

Supply Chain and Sustainability Senior Managing Consultant in Healthcare and Biotech, 10,001+ employees

IBM has an internal business capability modeling tool that we call CBM and this is linked to APQC https://www.apqc.org/ benchmarking, best practices, process and performance improvement, and knowledge management.

1 1 Reply

IT Manager in Energy and Utilities, Self-employed

I second that. APQC is a good starting point for capability modeling.

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