When assessing the current state of a company's Business Capabilities, what should / can we use as a benchmark for our assessment?
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no title2 years ago
I second that. APQC is a good starting point for capability modeling.
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IBM has an internal business capability modeling tool that we call CBM and this is linked to APQC https://www.apqc.org/ benchmarking, best practices, process and performance improvement, and knowledge management.