Can you justify going from using a PBX to VOIP system when you have lines that have to remain active but will not be actively used? (i.e. IDF's phone).
VP of Global IT and Cybersecurity in Manufacturing, 501 - 1,000 employees
Maybe look at ring central, they only charge for direct inbound extensions, no charges for internal extensions, no charge for soft phones only desktop phones if needed. Enterprise Transformation Advisor in Software, 10,001+ employees
For the record, I am huge fan of DialPad. To answer your question, it depends what you are trying to achieve. If you are just looking to replace dialtone, I agree that any vendor would probably work. I would recommend looking beyond dialtone and look at the productivity value you could gain through native integrations, AI, etc. IMO, I think there is a huge opportunity in this space to restart the value of voice. I would look for something you could grow into and not have to make a huge investment. I would also ask if you really need hard phones and how many. That would reduce your overall spend as well. And as mentioned, some things just can't move, so the question would be how can you reduce your overall spend and dependency on those PBXs.
Director of Technology in Education, 51 - 200 employees
Thank you both for these great responses. We are testing DialPad up to the 5 free extensions to see if it's something we will roll out. I'll also reach out to Ring Central to get a quote of services and equipment.Enterprise Transformation Advisor in Software, 10,001+ employees
No worries. I just went through this last year and my POV on phone systems changed. Just holler if you want more or want to chat.Content you might like
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CTO in Software, 201 - 500 employees
Without a doubt - Technical Debt! It's a ball and chain that creates an ever increasing drag on any organization, stifles innovation, and prevents transformation.
Be careful some lines cant be used with VoIP such as fire alarms, elevators, etc.
What is the reason for moving them from PBX to VOIP?
We would like to take advantage of the features that VoIP provides but I cannot justify the cost for buying a whole new system, and subscriptions. I was wondering if others have seen a significant advantage that would justify the big change. Right now we have 100+ phones that are in classrooms / closets / meeting rooms / etc. These phones would require not only a new device but a plan to operate. Even at $5 a line it's still more affordable to operate our PBX using a PRI Line. And yes, our elevator, fire, and burglar alarm operate on a POTS. Thanks for replying.