What case management and COI platforms are you using?

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Sr. Director, Process Improvement in Services (non-Government)14 days ago

NAVEX for both. A very professional implementation specialist was assigned for each. Decent support after the fact. Our stakeholders have readily embraced the automation.

Vice President, Procurement in Real Estate3 months ago

Historically, we have used DocuTrax for COI management, but are transitioning to Certificial because of its real time validations. 

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Cost of RPA products24%

Lack of developers who can code RPA applications43%

Amount of customization needed to automate business processes27%

Lack of RPA code maintenance resources4%

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Improved data capture and analytics33%

Forecasting and predictive systems16%

Expanding vendor sourcing through multi-country or multi-vendor29%

Increasing inventory levels and safety stock2%

Leveraging 3rd party flexible relationships10%

Adding Automation to increase flexibility in operations8%

Other (comment below)2%

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