Curious to hear how organizations are leveraging observability tools in relation to their ITSM platforms. Where is the source of truth for SLAs/SLOs? How is application dependency mapping handled? Is there integration between the two technologies? We are using Dynatrace (observability) and ServiceNow (ITSM), for reference.
Sr Software Principal engineer (Gen AI and ML Security) in Hardwarea year ago
Servicenow + Dynatrace is a decent combination. Although, it would be better to maintain the product/app dependencies in a separate system, infra dependency in Servicenow, observability in dynatrace/splunk/grafana
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