From a developer experience perspective, is it better to build a custom IDP or to use an out-of-the-box solution?

Even when opting for an off-the-shelf solution, it’s important to customize it through examples, patterns, and documentation. An IDP-supporting team can help users understand how to leverage the platform effectively, building templates and use cases specific to the company. Buying and then teaching users how to utilize the purchased solution can be a practical approach.

The decision has evolved from “build over buy” to “buy or build.” Leadership often leans towards purchasing readily available tools to meet rapidly changing business needs, especially when budget allows. While technical expertise can support in-house development, the long-term costs can be higher, making buying a more attractive option.

The choice between custom and out-of-the-box solutions depends on the organization’s maturity and scale. Out-of-the-box solutions offer speed and standardization, while custom platforms allow for better integration with legacy systems and a tailored experience. A hybrid approach, using a composable platform and extending it as needed, can be effective.