What does digital transformation look like in a time of crisis?

1.3k views1 Upvote3 Comments

CIO in Consumer Goods, 11 - 50 employees
A big help comes from digital transformation initiatives during crisis, companies are figuring out new ways of operating in crisis
Director IT Administration in Education, 501 - 1,000 employees
The current pandemic will increase usability of e-governance, virtual assistance and e-learning 
Senior Director CIO Office in Software, 1,001 - 5,000 employees
One reason you talk about digital transformation is you want to become very easy to do business with. So any set of tools or initiatives that make it easier for you to discover customer's needs, get insight into their buying behaviors, and get feedback on how they're using your services or products and their degree of satisfaction, those are all incredibly useful.

To succeed beyond this are some new ways that we can think about maintaining that relationship with our customers and make it more resilient. Whether it's the volcanic eruption in Iceland or there's fires in Australia, whatever it is that hampers normal business operations. How do we use these new tools like machine learning techniques to really get more insight into your customer demographics? 

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No, haven't started yet7%

Yes, but still have a way to go62%

Yes, well underway25%

Yes, fully achieved4%



CTO in Software, 201 - 500 employees
Without a doubt - Technical Debt! It's a ball and chain that creates an ever increasing drag on any organization, stifles innovation, and prevents transformation.
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43.6k views132 Upvotes319 Comments

Expecting more innovation58%

Expecting more of the same42%

Not sure yet – time will tell…0%