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We are about to embark on ECC to S/4HANA migration, and SAP is pushing us strongly towards RISE. They delivered a business case for us, and they are presenting cases of successful RISE migrations. On the other hand, our experience with handing over any support or project execution to SAP (e.g. BTP or SAC Cloud Foundry migrations, Success Factors and Ariba configurations) in the last 2-3 years has been very negative. Can anyone with hands-on experience with RISE share their journey? Contrary to what SAP is showing us, I am interested in challenges and complications that may arise in project execution, particularly in the quality of support they provide during the migration and in BAU.
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Do you have policy and procedure governing electronic communications, including chat channels/mechanisms such as We Chat or WhatsApp and Text messages given DOJ guidance to include third party messaging apps as an area to regulate? Are employees forbidden from using unapproved electronic communications channels or are you providing corporate accounts? Do you offer training? Do you monitor communications and audit compliance? Do employees acknowledge compliance with approved communication channels? What is retention period on communications?