When evaluating a professional services company you want to hire, what are the most important criteria you look at to find a good vendor partner? e.g., consulting staff size, references, billing rate, etc.
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We are about to embark on ECC to S/4HANA migration, and SAP is pushing us strongly towards RISE. They delivered a business case for us, and they are presenting cases of successful RISE migrations. On the other hand, our experience with handing over any support or project execution to SAP (e.g. BTP or SAC Cloud Foundry migrations, Success Factors and Ariba configurations) in the last 2-3 years has been very negative. Can anyone with hands-on experience with RISE share their journey? Contrary to what SAP is showing us, I am interested in challenges and complications that may arise in project execution, particularly in the quality of support they provide during the migration and in BAU.