What experience have you had with migrating from Zoom Phone to Teams Phone or vice-versa? Negative and Positive.
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Not used Zoom Phone extensively. Experience on Teams phone has been great
Teams phone offers tighter integration with O365 suite, better unified experience with chat, file sharing, and video calling in a single platform. Zoom Phone integrates well with Zoom Meetings, but it is more of an add-on to the core Zoom platform. For cost savings for larger organization, rather than buying calling from Microsoft better to go with direct routing or carrier connect option.
Teams seems to depend a bit more on good network quality (bandwidth, latency...) compared to Zoom. When we had a network migration project running, there have been side effects to the quality of our Teams calls as well.
Nevertheless, for the often reported sudden audio drops while attending a Teams call, this seems to be more of a general Teams problem:
https://answers.microsoft.com/en-us/msteams/forum/all/teams-audio-drops-after-a-few-minutes-when-using/ae6bbbf7-48e0-4986-ae16-f080cb7dc83d
However, during the last 2 - 3 months, it has significantly improved in my perception. Looks like MS Is doing s. th. in the background :-)
In addition, I recommend trying to use it without VPN enabled. This has at least worked for me very well (...and we have a good VPN solution in place - no idea, why it works better without VPN).
For the annoying fact of having more than one application for the same purpose: Well, if you take into account that a lot of companies are also using WebEx and other video call solutions, I doubt we'll be ever in a situation where we get the "one size fits all" video conference software - especially if your are often in interaction with other companies.
at the begining it's difficult, because you are used to zoom, its metacommands, button locations etc, but then as you work with teams you can get use to it
There are pros and cons when considering voice through Zoom vs Teams.
The comments regarding performance over "less than ideal networks" is very accurate. Zoom prides itself on being able to perform over poor speeds and conditions. Teams doesn't do bad, but cannot perform as well as Zoom. This would be a major consideration if you are operating in locations with low or poor quality internet services.
The integration of Teams voice into the client though provides a very clean user experience. Not having to flip between apps to interact with team members saves time! With Teams, you start a call and if you decide on the fly you want to share screen or content, you just do it. You don't have to send a separate meeting invite, disconnect and then join the meeting. So to enhance the fluidity of user experience, having the all-in-one tool is a major plus!
Of course, change is change! Folks won't like the transition, but after the initial grumblings they adapt to the tools and then won't want to change off those.
The major issue we have had is with conference rooms inter-operability. Thus far, our Teams rooms are working well. However, if you have a Zoom invite you'd like to use in the same room, it gets very glitchy. It ~works~ but not in a way we are wanting to support. But that is outside the scope of your question.
Hope this helps!