What percentage of your help desk calls are password or MFA related?

< 10%18%

10-20%33%

21-30%25%

31-40%7%

41-50%10%

51-60%2%

61-70%

71-80%

> 80%1%

253 PARTICIPANTS
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IT Manager in Construction2 years ago

I am really surprised... I was thinking exactly the opposite, so maybe something doesn't work on my side.
Are people able to work with the SPM?

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Costs involved by this activity (external and internal)24%

Response time / waiting time / resolution time70%

Resolution quality39%

Automation21%

Knowledge / skills / know-how / expertise8%

View Results

data security posture management 43%

data loss prevention 71%

data access governance 57%

encryption 43%

privacy enhanced technology 14%

use of synthetic data 29%

None, not using AI

View Results