What percentage of your help desk calls are password or MFA related?
< 10%18%
10-20%33%
21-30%25%
31-40%7%
41-50%10%
51-60%2%
61-70%
71-80%
> 80%1%
253 PARTICIPANTS
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As a workflow management / Service desk / Help-Desk / Support center key stakeholder, do you consider this activity fully optimized within your company?
If not, what would be the top 2 elements that could be improved the most according to you?
Costs involved by this activity (external and internal)24%
Response time / waiting time / resolution time70%
Resolution quality39%
Automation21%
Knowledge / skills / know-how / expertise8%
What capabilities do you have to control AI access to data sources at your organization?
data security posture management 43%
data loss prevention 71%
data access governance 57%
encryption 43%
privacy enhanced technology 14%
use of synthetic data 29%
None, not using AI
I am really surprised... I was thinking exactly the opposite, so maybe something doesn't work on my side.
Are people able to work with the SPM?