What are your favorite ServiceNow features from an IT perspective and why?
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I see quite a few SNOW instances where the Automation/Orchestration/AI capabilities are not correctly maximized. There is a LOT of automation you can do inside SNOW without the need of external tools ...
--> how many of you feel you have optimized and automated correctly your Workflow ?
This is exactly where we need to grow. Thanks
I would also recommend you leverage out of the box configuration. As much as possible keep standard workflows to make future upgrades easier
My favorite feature is the ServiceNow workflow engine which when configured correctly should allow organizations to automate routine tasks and processes, freeing up IT staff to focus on more strategic initiatives.
I need to learn more about the Service Now workflow engine and the possibilities. Totally new space for, and an area that I think could help immensely
We did a lot of asset management workflows in Service Now for PC refresh and new employee enrollment, like for security accounts, Teams, emails. And iPhone deliveries. We don’t do BYOD<br>Workflow triggered tickets for all the tasks needed to setup a new employee and also the termination to retrieve all the assets
CMDB, when its working :)
For me incident management in ServiceNow helps our IT teams to quickly detect, analyze, and resolve issues, reducing downtime and improving end-user satisfaction.
Here are the highlights from my perspective:
Ability to consolidate multiple classes of assets to include hardware, software applications, and software licensing
Why? This allows business capability mapping
Easy integration among multiple ServiceNow modules
Why? This allows creating logical workflows and automation adding to efficiency and accuracy
Ability to create a single system of records
Why? This allows all asset data, services, requests, incidents, knowledge articles, projects, programs, and portfolios coexist in one platform allowing easy access and management.