What are your favorite ServiceNow features from an IT perspective and why?

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CIO in Government2 years ago

Here are the highlights from my perspective:

 Ability to consolidate multiple classes of assets to include hardware, software applications, and software licensing
Why? This allows business capability mapping

 Easy integration among multiple ServiceNow modules
Why? This allows creating logical workflows and automation adding to efficiency and accuracy

 Ability to create a single system of records
Why? This allows all asset data, services, requests, incidents, knowledge articles, projects, programs, and portfolios coexist in one platform allowing easy access and management.

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CEO and co-founder in IT Services2 years ago

I see quite a few SNOW instances where the Automation/Orchestration/AI capabilities are not correctly maximized. There is a LOT of automation you can do inside SNOW without the need of external tools ...
--> how many of you feel you have optimized and automated correctly your Workflow ? 

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no title2 years ago

This is exactly where we need to grow. Thanks

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no title2 years ago

I would also recommend you leverage out of the box configuration. As much as possible keep standard workflows to make future upgrades easier

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CEO in Software2 years ago

My favorite feature is the ServiceNow workflow engine which when configured correctly should allow organizations to automate routine tasks and processes, freeing up IT staff to focus on more strategic initiatives.

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no title2 years ago

I need to learn more about the Service Now workflow engine and the possibilities. Totally new space for, and an area that I think could help immensely

no title2 years ago

We did a lot of asset management workflows in Service Now for PC refresh and new employee enrollment, like for security accounts, Teams, emails. And iPhone deliveries. We don’t do BYOD<br>Workflow triggered tickets for all the tasks needed to setup a new employee and also the termination to retrieve all the assets

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Co-Founder in Services (non-Government)2 years ago

CMDB, when its working :)

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Chief Information Technology Officer in IT Services2 years ago

For me incident management in ServiceNow helps our  IT teams to quickly detect, analyze, and resolve issues, reducing downtime and improving end-user satisfaction.

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