Has anyone done recent work on eNPS, and willing to share/discuss strategy, approach, frequency below? We're looking to move away from the traditional annual engagement survey. 

In my last organization we used eNPS and ran monthly pulse surveys in order to get a more steady stream of feedback (in addition to more comprehensive quarterly/annual engagement surveys). It's a great way to get continuous feedback and look at the data relative to department, manager, etc. - it definitely serves a leading indicator for productivity, engagement, and retention. As far as software, I've used Lattice and found their platform to be robust and  comprehensive; the data and insights provided allowed us to really target our action plans accordingly. 

We have been using eNPS for the last 3 years, first in our BambooHR system and now in Qualtrics. We aim to run a survey every 3-4 months, with a larger amount of questions to find out employees' answers to questions on culture, leadership, engagement and inclusion. We started with Bamboo, which meant we could switch on and go at no extra cost and it was an easy way to introduce senior leaders to the idea of this type of feedback before we introduced something a little more in-depth. We chose Qualtrics 6 months ago to replace what we were doing in BambooHR because of its capabilities in other areas as well as employee satisfaction and engagement. It is fairly complicated and additional help with set up has been necessary. The reporting by organisational structure and benchmarking are valuable but AI and text analysis is a little lacking. We are yet to set up action planning for our managers.