I'm curious what are companies doing with regards to educating and training their organizations on AI (the "what", the tools, the how to use those tools/create good prompts, etc.), and also who is taking the lead efforts on driving the training (e.g. is it product development, IT, corp comms, or other functional areas)?

We have broadly rolled out four different tracks for all our employees 

1. AI Fundamentals
- AI Foundations
- AI Ethics
- AI for All and the AI Lenovo Services Group Point of View

2. AI Expertise
- Reimagining Work with Generative AI
- Harnessing Generative AI for Business Transformation
- Generative AI and its Impact to Everyday Business
- Unlocking Business Solutions with AI-Powered A

3. AI in Practice
- Understanding the AI Landscape for Developers
- AI Models
- AI Apprentice to AI Arch

4. AI for leaders
- Lenovo - Managing in the AI Era
- Leading an AI Transformation
- Human Skills to Sustain an AI Transformation

Develop Responsible AI guidelines. Create governance strategy and governance board (cross-function) with accountability. Align business and technology groups. Put the tools in employee hands and empower them to be creative to better understand how the technology works in practice. HR/Learning teams create and deliver standardised learning paths (paths vs one-offs) on the technology and the use of the tooling, acceptable use guidelines etc. Engineering/product teams part of the content creation and delivery. Provide opportunities for power users to step up and lead, help with ideation on new capabilities, provide feedback loops back into product/engineering. Use competitions/gamification to drive user adoption and experimentation. We have found the challenge is not so much a technology usage/learning issue, more a cultural issue for people to change their ways of working to adopt.

At WEG, our AI adoption journey began in 2019 with a dedicated research group focused on artificial intelligence technologies and identifying initial use cases. Concurrently, we developed a comprehensive training program named AI Upskilling Program, featuring 180 hours of e-learning content on machine learning (including supervised learning such as regression and classification, unsupervised learning like recommenders and reinforcement learning), data exploration, and deep learning. The program also includes 240 hours of practical work, where participants undertake projects in their respective areas under the supervision of our core AI team within the IT department.

We have now integrated GenAI algorithms into the projects and the training content, further enhancing the scope and applicability of our AI initiatives.

Many of the projects we did are live now. The program trained more than 100 employees from IT and business areas 

Feel free to keep in touch, I'll be honored to share our experience.

Depends upon organisation structure and executive mandate/buy-in.

Typically, HR is involved in L&D activities for AI depending upon needs and user levels across business (including IT). HR works with external learning partners (for MS, AWS, Google etc.) and also use online learning platforms (such as Udemy etc.) to develop training plans and execute it. Many organisations have taken "train the trainer"  approach, and formed internal experts group to educate/train people internally.

IT also plays a key role in terms of defining rudimentary framework including policies, awareness sessions, experimentation (use case based), adoption and deployment of AI solutions (tools) and providing support services.

The major challenge organisation faces is lack of skills to use / implement AI, and it is not just IT, but collaboration with business, HR, Legal, Security, Data is equally important to drive such AI initiatives.

I’m not sure this fits the entire requested application, but as it relates to Copilot and Microsoft 365, I’d suggest you consider NuliaWorks by Nulia (https://nulia.com/), this is a company to watch. See my Forbes comment, here: “I recommend Nulia Works, which offers training and certifications tightly integrated with Microsoft 365. Its learning platform is intuitive, easy to use and free when you subscribe to certain Microsoft 365 solutions through Rapid Scale. Additionally, it’s listed as a certificate issuer on LinkedIn. - https://www.forbes.com/sites/forbestechcouncil/2024/02/20/top-tech-learning-resources-for-both-pros-and-laypeople/“ Nulia Works is an education/learning platform with new functionality coming soon to help with Copilot.